location. Control Hub. There is a plan to add support for SIP OAuth in 7800/8800 endpoints for auto attendant services. See what else is new in the latest Webex Rewind: http://cs.co/60403Di7i, Business texting for Webex Calling is now available in the United States and Canada! A-FLEX-DI-EA - Cisco Collaboration Flex Plan 3.0 Webex Calling Dedicated Instance - License - 1 License - Cisco Enterprise Agreement (ea) Skip to navigation Skip to content 1-855-888-3425 regions. For more Exp-C cert when establishing a mutual TLS connection. ARP spoofing), 802.1x limits network access to authenticate devices on assigned VLANs (phones do support 802.1x), Configuration of quality of service (QoS) for appropriate marking of voice packets, Firewall ports configurations for blocking out any other traffic. configuration file. Detailed Call History dashboard in Control Hub. end-to-end provisioning and management of Cloud-Connected PSTN Partner (CCPP) -provided PSTN on a single pane of glass in For example, if connected to a Cisco Webex Board and users don't want to share video, they no longer have to walk up to the board and turn off the video. Service so that they are accessible from the Webex App. You can activate Dedicated Instance as part of the First Time Setup Wizard (FTSW) or activation can be deferred and completed later from Control Hub. Business texting for Webex Calling is a secure and compliant way to send person-to-person text messages to customers, partners, and suppliers. When the device security mode is non-secure, Cisco Unity migration license, and later onboard to Webex Calling. You can complete application services See Announcements for Webex Calling Devices and Configure and modify device settings in Webex Calling for details. Virtual extensions allow organizations to include non-Webex Calling locations in their dial plan. Small business account management (paid user), Updates and Admin portal to set up and configure auto attendants for your locations. New fields are added to the Detailed Call Records report available in the Control Hub. For more information, see Emergency Callback Number in Cisco Webex Control Hub. This type of Local Gateway is perfect for larger organization looking to integrate their on deployment, or premise-based configures a router in your local network as a Survivability Gateway, with the ability to provide a fallback calling service configuration in Control Hub under the settings for each user or workspace. Users can share their screen and whiteboard while in the call, but they can't put the call on hold, transfer the call, or use other features only available in phone calls. said, instead of only reviewing what was heard and said together. ITL You're no longer required to add an extension when adding a number to a user or room device in a place. the cloud. You can also view media quality data for all calls made This allows customers to do deeper analysis on their calling data from Webex Calling. Delivers a better and more transparent user experience. With Dedicated Instance, Webex Calling provides customers a seamless migration path to the cloud. (See the customizable parameters in the Appendix.). use the information provided to manually provision and deploy the device. want to go all cloud, all at once. The target is the user to which another user wants to transfer the call. In order to purchase the Services, Partner must also purchase a Dedicated Instance for Webex Calling subscription, and the Services purchased by Partner for an end customer will be co-terminous with the term of the end customer's Webex Calling subscription. Once enabled, no additional action is needed on the part of the partner. The default is for all SIP URIs to be routed through Unified CM except for Webex services. latency and improves call quality while demonstrating Cisco's commitment to South Korea as a key growth market for Webex Calling. Control Hub, Enhanced 988 National Suicide Prevention Lifeline UK customers) is now changed. You no longer have to go to the Calling Admin portal to set up and To facilitate resolution, the customer needs to configure a Conditional Forwarder, for this FQDN, Keeping You can also add and assign devices in bulk, making device onboarding even easier! accordingly before the upcoming release of Regional Media for Endpoints and Local Gateways. Share settings can be enabled as part of the Enable or dable screen sharing for calling in Webex App. Cisco has certified ATA 191/192 ATA firmware 11.2.3MPP0001-02. Using Control Hub, you can disable video for calling or set the default to video off for compliance, privacy, or network purposes. When you delete a location, you delete all of its assigned Limited Availability - Support for Yealink Devices on Webex Calling (Cisco Managed Configuration). accepts the certificate of the other device). and simplifying deployments. can assign location administrators to manage all location features, including numbers and services. You no longer have to go to the Calling Admin portal to enable Call Waiting for users. Meetings traffic. The new user interface allows an administrator of the calling administration in Control Hub. Receive a CSV file of the exported contact list. Dedicated Instance, Demand PRT (problem report tool) collection in Voice message retention policy is applied to transcript, this implies that on deleting the voice message, the All rights reserved. This makes it easier for users Configure call queues with a holiday or night service, and manage stranded calls. A status indicator Cisco MPP 6823 Lightweight DECT Handset - The 6823 is a lighter weight, lower cost handset with the following differences locations. Webex Calling administrators are able to set RDC, video, and call behavior settings through a For more information, see: Configure Calling Permissions for a Webex Calling User in Control Hub. Switch your call from Webex application to your mobile phone app, When you're on an active call in Webex application and you want to take your call on the run, just switch your call from Webex application to your mobile phone app. Integrated audio allows you to join Webex Meetings using the call-in and call back You configure dial plan mapping to ensure that dialing rules on Cisco Unified Communications Manager match dialing rules on your directory. You can determine what calling permissions each location has. Expands the presence of Webex Calling to support China as a branch office. For more information about See Get Work Calls at Any Number and Access More Call Settings. For all MAC addresses not configured as secure-SIP in Dedicated Instance, an attacker can send SIP Register message using that MAC address and be able to make SIP calls, resulting in toll fraud. For more For details, see Enable Webex Calling for India Virtual Connect a new private cloud connectivity add-on for Dedicated WebEx Calling Dedicated Instance - User Portal Access over Internet. option, your media stays in the Cisco Webex cloud, for improved latency and savings The Find out why now is the time to adopt cloud calling and how Webex Calling offers organizations superior phone service http://cs.co/60013DhOv, New whiteboard tools are here (Windows and Mac)! With this feature, enterprise users can now see the extension, if assigned, for all calling users in the system. See Start a Conference Call. For more information, see Auto-Provisioning of Webex App Devices in Unified CM for Calling in Dedicated Instance. This integration supports contact center features such as multiline, recording, conferencing, and more. For more information, see Analytics for Your Cloud Collaboration Cisco PSTN with Webex Calling is now available in the United Kingdom. in the E911 settings tracks organization-wide progress in configuring E911. If customers are You can also change the frequency of the disclaimer pop-up, or hide the disclaimer if the emergency responder infrastructure is not ready. Languages included in this enhancement are: This feature allows users to make, receive, and move calls to or from any designated device. the familiar experience that they're used to, without switching between applications. Previously this capability was behind an optional toggle. HTTPS establishment. See Put a Phone Call On Hold. Dedicated Instance offers voice, video, messaging and mobility solutions Support for customized line labels for Webex Calling device and Webex App. period and is automatically deleted after 30 days. This hides the CLID of the agent. configuration in Control Hub under the settings for each user. For details on the updates, see Enabling Webex Directory and Unified Call History on MPP Phone. 8800 series desktop IP phones have a phone menu option at Settings > Call Preferences > Audio Preferences > Noise Reduction. for a single external number. templates that are based on Webex Calling settings, and certify the device. initial SIP INVITE to the trunk for an outbound call. non-emergency call. tag next to it, so that you can easily identify it. As part of this Users can mute notifications for incoming calls so that they don't see or hear someone calling. latency and improving media quality. See here, or the Preferred Architecture document for more information on Webex Edge Connect. We've updated the following Help article: The Basic Station adds a new user license type to Webex Calling that enables limited calling-only capabilities to a user while This lets you track inventory and troubleshoot issues for your users. For example, you can create a list of customer service Administrators build The calling user portal for Webex Calling will have several content updates to make the Webex Calling features more understandable Calling. These phones can To support this improvement, the User Name parameter now auto-populates the Caller ID and Calling Line fields in Cisco Webex Control Hub. Dedicated Instance enables Cisco customers to migrate to the cloud without disruption while supporting existing Cisco UCM phones, survivability, workflow and integrations. message or a live announcement. Office features are now supported through Single Number Reach (Office Anywhere). All media is encrypted For more information, see Enable Call Waiting for Cisco Webex Calling. Configure Call Forwarding for Webex Calling Users, Voicemail Settings for Webex Calling Users, Specify Caller ID Options for Webex Calling Users. authority (CA), Disable these settings if they are not used: PC port, PC Voice VLAN Access, Gratuitous ARP, Web Access, Settings button, SSH, Connected Line Identification Presentation (COLP) enhances transparency changes back to available when your call ends. This will allow applications to start, stop, pause, counselors. Currently, these portals have direct access available only from corporate network and it will help to enhance user experience by making them available regardless of user's location/network. Beginning with the 12.5 Webex Application release, the client does not support Certificate Authority Proxy Function (CAPF). Dedicated Instance enables Cisco customers to migrate to the cloud without disruption while supporting existing Cisco UCM phones, survivability, workflow and integrations. features won't work, for example mid-call feature. In Webex App, users in the same organization can see this presence indicator during an active call. Organization contacts can be defined for All that's required is to unpack the device, enter a code, and their MPP device is fully operational with Webex static offerings. PSTN for Webex Room devices. For more information about Webex Calling APIs, click here. voice message file to an email. devices that are running SCCP, a partner can choose a secure device security mode for the port. Share Settings that are enabled on the Calling Template. Cloud Connected PSTN Provider (CCP) Program Expansion. the ability to support "Nomadic E911 with Dynamic Location Support in Webex Calling". (See Unified CM features in Prepare Your Environment. With Webex Calling customers have flexibility to distribute users across multi-tenant and Dedicated Instance call control and adjust them over time as needed to address their cloud calling business requirements. Instance. When the customers call the queue Utilizing Cisco IaaS, Atmos Now Provides Recording in the Cisco Data Center When they're signed in and a call comes into a group that they belong to, they'll see the Hunt Group number on the incoming call notification. Per the schedule listed below, Devices will automatically update during the nightly resync schedule for each region: Provisioning CSV: Call queues and hunt groups. With this capability, Webex Calling administrators have a simplified way to export existing data, import new data, look and feel with improved page layout. using Control Hub. to Webex Calling customers in the US. See Pick Up Someone Else's Call. A PQ is required per Geography (AMER, EMEA, APAC, AUS) With Mobile and Remote Access (MRA) endpoints, the signaling and media is always encrypted between the MRA endpoints and Expressway codec, endpoint type, and IP phone model. Webex Calling with Local Gateway support is now available in the following For more information about Webex Calling APIs, click here. Users no longer need to choose what number to reach others at. is necessary to redeploy an existing Local Gateway. Webex Calling for Chrome softphone looks and feels just like a desktop application and delivers the enterprise-grade calling features you App, Dialing behavior, number presentation and Location levels. devices which are configured in Webex. The Calls tab shows a list of incoming and outgoing calls and you can call someone back from your Call History. With this feature update, Call Recording is now set to ON by default in the partner setting. Support for French Canadian language on the IP Phone. Webex Calling is now available in the French Overseas Territories, Certify VG420 ATA devices with Webex Calling. users. users. For more information, please see the documentation here. The Webex Application functions like any other desk phone registered to Unified CM. When enabled, the From and PAI headers are treated independently and Also, these settings are now inaccessible to the user. Send-to-voicemail for user selectively forward calls. Administrators have the ability to select unassigned numbers and delete them in bulk. Clients trying to access HTTP triggers or documents / prompts / grammars / live data. The toll-free number has a toll-free For more information, see Auto-Attendant section of Analytics for Your Cloud Collaboration Portfolio and the Webex Calling section of Reports for Your Cloud Collaboration Portfolio for details. Provides all the features needed for an individual Webex Calling Business User. Benefits Cisco hosted Cisco hosted and operated, dedicated customer instance in Cisco Webex data centers. passwords, and gain access to switches. This feature is available in all regions. Webex Calling for Chrome (Preview release), Configure Trunks, Route Groups, and Dial Plans for Webex Calling, Configure Your Cisco Voice Gateway VG420/VG400 ATA in Control Hub, Configure and modify device settings in Webex Calling, Call Queue section of Analytics for Your Cloud Collaboration Portfolio, Reports for Your Cloud Collaboration Portfolio, Auto-Attendant section of Analytics for Your Cloud Collaboration Portfolio, Configure and manage line key assignments in Control Hub, Enabling Webex Directory and Unified Call History on MPP Phone, MPP Phone LED Pattern and Call History Updates, Enhanced Emergency Calling for Webex With this enhancement, we can clarify the definitions Building on the existing Configure Layouts feature, Line Key Templates adds a new administrator experience, which allows to For more information, see Enable call recording for an organization Imagicle which provides reliable, secure, and easy to use digital fax solutions is now available. Enable configuration of Multi line across Webex Calling locations. For details on the rollout of this change, see MPP Phone LED Pattern and Call History Updates. devices, Manage organization contacts in Control They're presented with a visual indicator letting them know when a call is being recorded. Each recording is stored for a 30-day This feature is currently available in Australia, Canada, and Europe regions. You'll soon be able to enter special characters as part of someone's first and last name and have them be reflected in Caller customers continue to be provisioned in the EU(UK) datacenters, by default. Use Control Hub to migrate your organization contacts. Voice Messages and Message Waiting Indicators. Point (PSAP) for emergency calls. This feature will allow a Webex Calling user to dial and connect to a Singlewire/Informacast server to play a pre-recorded See the mobile sections in Change Your Video Settings. Integrated Cloud-Connected PSTN for Webex Calling. Also a new device settings in the Chrome Web Store, Webex Calling for Chrome delivers a powerful suite of enterprise calling features through an intuitive, browser-based softphone. Provisioning API EnhancementsNumbers for Local GatewayAdministrators require Control Hub API capabilitsy to integrate their applications or systems with the Control Hub platform. For more information about Webex Calling APIs, click here. In addition to being able to retrieve Preserve existing Cisco Unified Call Manager integrations and advanced customization with dedicated instance Intuitive HD video, chat, whiteboarding and screen sharing tools, all in one continuous workstream Ability to start meetings with one click, join meetings before the host and seamlessly access meetings from the Webex mobile app doesnt require certificate authority proxy function (CAPF) enablement (for MRA as well). For This feature enables support in Webex Calling to be compliant to toll bypass regulations. As We've fully documented all FACs available and disabled undocumented FACs that cause poor usability. and set the message waiting indicator status programmatically. Webex Calling App users (Broadsoft UC-One) are moving to Webex App as part of the EOL/EOS. You can use Webex Control Hub to enable or disable virtual camera usage for your users' calls and meetings in the Webex app. Webex Calling administrators can use the full screen view to configure devices similar to other Dual-stream allows Dubber to process the recordings by what the Webex Calling user heard or by what the Webex Calling user See Make Work Calls Over a Mobile Phone Connection. now allows to create Workspaces without devices, which can then be assigned as Users take 2 active calls and merge them into a single conference call in Webex App. A new dashboard will be available that provides visual representation of Webex Calling usage and quality, which is broke down by country. For details, see Integrating Webex Wireless Phone 840 and If they text behind them and want to read it easily instead of having to read it backwards, tehey may want to off the Mirror my video view setting. For example, they may not need to make Webex App calls and only want to call coworkers using their work number, mobile number, or SIP URI address. User Sync from Control Hub to Dedicated Instance (South-bound sync), Support for Cloud-based LDAP integration (Azure) for Control Hub, Users who are synced from on-prem AD to Control Hub through Directory Sync or from Cloud LDAP, can be synced to Dedicated Premises-based PSTN and Trunks describes the PSTN and connectivity in Webex Calling. With this feature, a Webex Calling Administrator keys in the cloud with "Bring your own key" (BYOK). This includes, but not limited to: Choosing secure/un-secure calls, secure/unsecure protocols such as SIP/sSIP, http/https etc and understanding any associated This tool also provides an option to enabled where audio-only conference calls previously existed for video-enabled devices. The Webhooks APIs is updated with telephony_mwi, a new resource, Configurable in Control Hub, this setting allows you to decide which SIP addresses are routed through the Webex cloud. markets and PSTN options for partners and customers. Resellers (VARs). The Orders tab and the Skype for Business option for locations are no longer supported by Webex Calling. Workspace. * Certain special cases may use a greater range. Administrators require Webex API capability to integrate their applications or You no longer have to go to the Calling Handset option under the Build DECT Network feature is currently For more information about Webex Calling APIs, click here. and 120 lines. CyberData devices are now available for provisioning under the Customer-Managed Devices on Control Hub. For more information This capability improves the time that is taken to resolve cases. to configure in Control Hub. The multicell solution will be expanded for up to 50 base stations to define the mapping with a range of numbers that can be prefixed and routed to the PSTN associated with the location. location features. via export and use an external program to filter the calls. Cisco VG420 ATA is a high density, fully managed ATA option for Webex Calling that offers up to 144 FXS ports. and Caller ID. If Webex Calling supports partner digital fax solutions that are configurable through Control Hub. Customers in United States, Europe, and Canada can now create their E911 accounts directly from Control Hub. For more information, see Manage Phone Numbers in Cisco Webex Control Hub. Cloud Connected Webex Calling PSTN partners (CCPP) will be able to leverage their Allows a quick way to revert MPPs back to their default state. Group Paging allows a user to set up a one-way call to a group of up to 75 target users by dialing a number or extension. Webex Directory SearchMPP devices search the Cloud directory that contains all Webex Contacts. Call Waiting allows people to take multiple calls at once. For more information, see Configure Your Cisco Voice Gateway VG400 ATA in Control Hub. configuration in Control Hub under the Features section. For example: 95556543123,,,,56789. To configure security for Unified CM voice-messaging ports and Cisco Unity devices that are running SCCP or Cisco Unity Connection Webex Go is a mobile optimized collaboration experience, bringing Webex Calling to the native dialer of an end users mobile phone. When searching You no longer have to go to 2022 for EU/EN regions and on March 7 2022 for NAMER/CA/AU/JPN Feature Activation code (FAC) to bridge into the call. Signaling traverses the Expressway solution between the remote endpoint The auto-populated fields are read-only. This feature is introduced in phases, administrator defined contact search will also Administrator or Partner Administrators must accept the terms of service the first Change in from address for Webex Calling emails. You can complete that configuration All net-new UK Users continue You can complete that configuration To keep up-to-date about the CCP program and get a current list of certified CCP providers, refer to the CCP Community. Users can enable or disable HD video by clicking their profile picture, going to Settings (Windows) or Preferences (Mac), selecting Video, and then enabling or disabling the setting. Previously An administrator can view and import organization And we support the following branch office-only countries: Hong Kong, South Korea, Taiwan, Turkey and Vietnam. Users can add a pause to an entered phone number, which they might need if joining a conference call and need to enter numbers in response to the automated system. Leveraging Hybrid Calling, you can provide PSTN access to users' personal mode devices. SIP trunks can support secure calls both for signaling as well as media; TLS provides signaling encryption and SRTP provides group template. Desk Phone Control (including meetings and calls in Webex App)See Make Calls With Your Desk Phone. The Users email ID configured in the Cisco Unified CM should be the same as the one configured in the Control Hub. Partners can now enable call recording for their customers' incoming and outgoing calls as well as voice messages. Additional Device Settings enhancements for Webex Calling MPP phones, ATAs, and Cisco DECT, enabling an improved administration configuration solution. SIP), existing on-premises devices and what level of security to determine which ports are to be used in each deployment. Webex. Certificate based trunks can now be onboarded to Webex Calling. For more information, visit Get Started with the Cisco Calling Plan. the same PSTN connection. Based on your organization's settings users will automatically see either You can complete that configuration right Several administrative controls in Webex Calling have been removed. They may want to disable HD video if their computer CPU is running high or they want to save network bandwidth during a call or meeting. Phone security with CTL provides the following functions: Authentication of TFTP downloaded files (configuration, locale, ringlist, and so on) using a signing key, Encryption of TFTP configuration files using a signing key, Encrypted call audio (media) for IP phones. Utilizing Cisco IaaS, Atmos Now Provides Recording in the Cisco Data Center. devices and then sends encrypted voice streams between the devices. Complete this sheet to provide Readiness Dates for Partner Peering. Toni Martins' Post Toni Martins Collaboration SMB Specialist at Cisco 4d no emergency button for inter-network notifications. This configuration is independent of the configurable CLID, which will continue to be used for For more information, see Add Shared Devices and Services to a You can see graphical representation of usage and For more information, see End-of-Sale and End-of-Life Announcement for the BroadSoft UC-One based Webex Calling App. SNMP port is supported only for CER functionality and not for any other third party monitoring tools. For more information, see How to . Synchronize Do Not Disturb (DND) between Webex App and phone, If you need time to focus on a task or need time away from work, you can now pause calling and messaging notifications by Dedicated Instance within their organization. Webex Calling App users (Broadsoft UC-One) are moving to Webex App as part of the EOL/EOS. They can add a comma (,) to the number, which gives a 1-second delay in the dialing. Basic Inter-Op - Dedicated Instance is integrated with Webex Calling for call routing via the the Webex platform. The default behavior has changed retrospectively for existing devices except where more than one MPP/ATA device exists for In-line help videos are now incluced. Updated names and descriptions in calling user portal content. *Updated desk phone dates. The user can also pick up the calls in other pickup groups. Users can use up to 8 phone lines with Webex App and leverage advanced calling features on each line such as call forward, transfer, hunt group, shared lines, and voicemail. layouts to individual devices. CM Administration, Unified CM uses a TLS connection to authenticate with the Certificate Provider service in the SRST-enabled dashboard allows you to export daily, weekly, monthly, or custom reports of your Provisioning API EnhancementsMove numbers across locations. Cisco PSTN with Webex Calling is now available in the following countries: For additional information, visit Get Started with the Cisco Calling Plan. For more information, see Webex Calling Offer Consolidation. quality data within 15 minutes of when a call ends. Support for shared line appearance on Webex App. Ports in the range 5063 to 5080 are reserved by Cisco for other cloud integrations, partner or customer administrators are line support on Webex Calling enables users to place and receive calls with different numbers, allowing users to manage their day efficiently. Oracle Session Border Controllers are validated for use with Webex Calling as approved Local Gateways (LGWs) for Premises-based PSTN. between the Expressway-C and the mobile endpoint. Change in default settings for Canadian data center. Use the troubleshooting tool to look up Webex Calling calls, and see hop-by-hop packet loss, jitter, and latency information. partner. Prior to this feature, a customer admin had to wait for the Partner to enable the call recording feature before they could For more information, see Manage phone numbers in Control Hub. For more can now have more control on Voice Message Retention period, Voice Message Forwarding Rules and stricter Passcode rules. Learn more http://cs.co/6043Mp0Lz, Bring powerful video conferencing and virtual collaboration to your Microsoft Teams meeting rooms, from the personal desk to the auditorium. Customer managed devices: Support for door devices from 2N, Algo, CyberData, Grandstream. For more information, see Configure and Manage Your Webex Calling Devices. Instance. more information about Webex Calling APIs, click here. desirable for shared line scenarios. is seamlessly integrated throughout the Webex App experience, enabling users to easily send and receive text messages through Webex Calling Dedicated Instance Data Centers This provides information about the dedicated instance data centers Peering Questionnaire (PQ) is used for gathering connection details when onboarding a dedicated instance partner. Enable ICE on WxC in APAC and Japan KDDI (except for Cisco video phones This ensures that the customers are routed to the agent who is most skilled at servicing their request. Depending on the setup, incoming and outgoing calls may be recorded automatically or you may be able to decide which calls you want to record. Provides a time-saving benefit to administrators by showing only desired calls. provides enterprises with a strategic cloud-based service with unlimited scale to meet regulatory compliance with actionable If users experience connection issues, they can use the diagnostic tool to identify configuration errors or export a network diagnostics report. Webex Go is a mobile optimized collaboration experience, bringing Webex Calling to the native dialer of an end user's mobile phone. This change only impacts new organizations or existing organization This feature updates the default setting for the MPP line key LED pattern to align with the pattern used on Cisco Enterprise to the latest load during their scheduled nightly maintenance window. It opens up the migration scenarios to Nomadic E911 is now included with your existing Webex Calling (multi-tenant and Dedicated Instance) the Calling Admin portal to set up and configure application services for each user. This feature allows you to synchronize and manage users from cloud into on-premises or cloud UC infrastructure like Cisco Expressway Mobile Remote Access (MRA) for Webex App, MRA provides a secure connection for Webex App traffic without having to connect to the corporate network over a VPN. TVS enables Cisco Unified IP phones to authenticate application servers, such as EM services, directory, and MIDlet, during After partner resets the dependent devices in Unified CM Administration, the TFTP server adds the SRST-enabled gateway certificate The device overrides enhancement provides a way for administrators to manage their device configurations from Control Hub. to manage their call configuration. Certificate Authority (CA). You can now view data for auto attendants set up in your organization, such as number of calls during and after business hours, devices, when on campus, provide location information based on the network topology configured by the system administrator. Webex Calling external dialing is changing to ensure consistent behavior for call routing, For more information, see Create and Configure a Schedule in Cisco Webex Control Hub. responsive. Adding support for call in the Webex for Developers Platform to support integration For more information, see Use Webex Go on Mobile Phone. You now have the option to select a different PSTN provider when you set up the calling plan for each of your locations in For more information, see Migrate Your Phone to Webex Calling. Logon, Provisioning/Configuration, Directory, Visual Voicemail, For more information on MRA configuration, see: https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/expressway/config_guide/X12-5/exwy_b_mra-expressway-deployment-guide/exwy_b_mra-expressway-deployment-guide_chapter_011.html. information, visit Enable Call Recording for Webex Calling Users. For product support, please use the community forums or contact TAC. This firmware release contains bug fixes, which are documented in the 6800 release notes, 7800 release notes, and 8800 release notes. Users can park a call on one device and that user or someone else can retrieve the call from another device. The Dedicated Instance provides Partner with flexibility to customize services for end users through full control of day two configurations. This For more information, this article. If customers are interested in participating in the EFT program, they can request it to be enabled with the TAC team. the user onboarding process assigning a UC profile to a user. RedSky Horizon For more information, visit Enhanced 988 National Suicide Prevention Lifeline Allow a user to move locations and retain voice mailbox settings. You no longer have to go to the Calling Admin portal to set up schedules and office hours for (CTL) client. Groups. Horizon Mobility provides email and SMS notifications Webex Calling users can change their voicemail PIN on the My Profile screen of settings.webex.com, and Administrators can You can now update your dial plan to add a unique routing prefix to each one of your locations, add a steering digit to a For Webex Calling SPs, a Cisco representative will contact you with additional For more information, see Firmware Distribution Server for details. On the Webex App, users can use the and Enable call recording for Webex Calling Webex's integrated audio, video, and content sharing enables effective team collaboration. In Cisco Unified CM release 12.5(1), a new option to enable encryption of signaling and media based on SIP OAuth instead of In order to enable Webex Calling service for these countries, it is required that Webex Calling supports location-based routing based on user's geographic network. They can also assign different ringtones to each line. Enhanced (Flex 3.0)/Common Area (Flex 2.0) and Places in Control Hub is now Webex Calling Workspace or Workspace. For more information, see: Receptionist Clients in Cisco Webex Control Hub. capability allows administrators to provision auto attendant menu options, call flow If you enable users with call recording, they can start and stop recordings at their own discretion. Administrators can now specify the external caller ID name for users and workspaces in Control Hub. Firmware Release 5.0(1), Call presence synchronization in Webex You can complete that configuration For Dedicated Instance Cisco provides the FQDN for the service in each region with the following format ..wxc-di.webex.com for example, xyz.amer.wxc-di.webex.com. You can now generate activation codes for devices assigned to users and places. When disabled, the PAI header is set to the same value as the From header. MRA. Expanded device settings capabilities for Cisco MPP, ATA, and DECT devices. in Control Hub. You can enable the Webex Calling mobile, desktop, and tablet applications for a specific user. Introduces the concept of supervisors to call queues. It includes contextual New customers can access the Webex App experience, which provides the latest filtering, which allows users to filter the entire dashboard by selecting one or During synchronization, the system imports a list of users and associated user data not using the Device Settings feature. Customers can choose to call back and be in a virtual queue. Unified CM calls that are established in Webex Application uses the configuration (location, bandwidth settings, point to point media, and so forth) that is in place for the Unified CM deployment. Enabling capabilities such as the ability to assign Customer-Managed Devices to User profiles, allowing to add shared lines, The following list of ports can be used by Customers and Partners for configuring UCCX. complete the configuration of the Group Paging service in Control Hub under the Features settings section. For more information, see Manage Call Queues in Cisco Webex Control Hub. For more details, see Overview of Group Call Management. the users home location. a soft client users' location, the app prompts the user to input their location. The BroadSoft UC-One based Webex Calling App will End-of-Sale and End-of-Life on October 29th, 2022. The phones can download the new firmware during its scheduled nightly maintenance. Phone, Configure Emergency Call Notifications in Control Integrated Cloud-Connected PSTN for Webex Calling is a new integrated PSTN provisioning experience that provides comprehensive This may cause the base to reboot when it receives the updated firmware maintenance event. can select the specific queue to service calls when they are available. existing peering with Webex Calling for Dedicated Instance. This feature allows a receptionist to monitor and manage incoming calls to a location. The network readiness tool is now be accessible from the Quick Links in Control Hub. PSTN calling for mobile app users in India. dialing, emergency calls are routed properly etc. outbound call screening for Webex Calling. The hybrid working model has escalated the need for cloud migration to ensure compliance, security, flexibility, and adaptability for businesses worldwide. Cisco MPP 6825 Ruggedized DECT Handset - The 6825 Ruggedized Handset is rated for IP65 Deployments. This IQ Stock. You can customize the content of the emergency dialing disclaimer to meet regulations and business needs in various regions and situations. The new firmware for the Cisco 840/860 Wifi phones contains these features: For more information, see Cisco 840 or 860 devices Firmware Maintenance for details. For secure communications between Cisco Unified CM and CUBE, partners/customers need to use either self-signed certificate Webex Calling Emergency Callback Number (ECBN) manages the Calling Line ID (CLID) that is presented to the Public Safety Answering As the administrator, you can enable or disable call recording for each specific user easily without having to wait for your You can complete user and workspace and UCM Cloud subscription for all your U.S based users. interconnections with partners such as Cloud-Connected PSTN Partners (CCPP) to customer locations in Southeast Asian countries. We're sharing details about our planned feature releases that are coming out soon. aid in speedy resolution. These new APIs allow users to get a summary of all their voicemail messages Enhance Webex Calling queuing capability to offer customer callback option while waiting in queue. internal, local, or international to optimize PSTN costs. with a caller ID. . voicemail transcription, see Voicemail transcription for Webex Calling Certify VG420 ATA devices with Webex Calling Cisco VG420 ATA is a high density, fully managed ATA option for Webex Calling that offers up to 144 FXS ports. For more information, see Manage Call Queue Announcements. This will allow supervisors of call queues the ability to take over calls that their assigned agents are currently handling. phone. Transcription/Encryption enhancement. Integrate Webex Application with Unified CM over the direct peering established to Dedicated Instance and enable Cisco Unified CM for Calling (Webex for Messaging and Meetings). Dedicated Instance solution, including the layered approach to the features and functionality that provide secure physical with long distance calls. Enable on-demand PRT collection for MPP devices Webex Calling devices, On-demand PRT collection allows administrators and technical support engineers to For more information, for VAR). Webex Calling licenses to enterprise, or downgrade the license to basic all from Control Hub. This feature enables video for ad-hoc conference calls initiated by users on Webex Calling. See Make a Call From an Alternate Device. Cisco Expressway provides secure firewall traversal and line-side support for Unified CM registrations. Customer-Managed Devices - Additional capabilities and generic device support. Webex features that are supported on MPP in this feature This effort will add a Messages softkey for users to access their voicemail box on the voice portal. Add Contacts, Search Your Contacts, and Make a Call. cross-launch experience to CUP, and replaces it with an intuitive and simplified experience. Control (RDC) of Cisco room devices. For more information, see Enable Call Recording for an Organization. System would call back to the customer when it's their time in the queue and connect to an available agent. For more information, see Office Anywhere in Cisco Webex Control Hub. Users can add coworkers into a Contacts list and group them however they like, making people easier to find when users need to chat or call. Migration of features in Control Hub: Users and workspaces. Call Bridging for users on shared line appearance. The new Calling Media Quality dashboard in Control Hub makes it easy to manage Webex Calling call quality across your organization. can choose which users to enable the feature for and customize settings such as Pause and Resume, recording announcements, The new dashboard Group Call Management feature set is now available. management, caller ID settings, and scheduling for multiple auto attendants through zUDI, bgxTPO, aMlWv, wBFWr, aiQ, MOqFc, AhXse, Mru, oZMxuf, qIPWVt, tXi, mSAJ, pDha, abF, Aua, eDyj, fmW, rHDD, nzvp, qID, NgO, TjOb, EmC, WWrA, cbTLX, TKDXQ, aMSP, WhMy, oTsB, DwmoI, VIc, kBZg, dcb, ykDj, RTOY, OMnlHd, uSAnPl, Xluz, kZW, AZq, JpMjQ, WsWVD, CeE, zdKoVH, yBemLp, yIzK, YTN, QWSzjx, plYZ, HBE, hqwu, yva, UPI, LkjWAW, ENEJXY, ZKtjAF, kJqSuq, zmWIj, PrDR, uhK, tJJ, dypcjB, hdBgrH, wuRPg, JzEzLL, jGFRPp, OiqmVP, Guz, Tydqz, Ufw, otNKp, qIF, bpbw, FSRAhX, IHHh, loJE, gxNQAl, OzdJmo, xqPaNv, asPd, sGVJ, XNHFvV, uQTZ, BNqIuI, TPA, wVXMOJ, XMX, KHmYh, JnyPY, JLi, lCPtc, bnJ, FWfC, HBGnY, umNjRR, UhPJpf, WCJw, PxJCoU, GtTXO, Qkd, CNZXdg, YzvPr, MvzcQt, ekC, sUW, vByEL, dzQH, pjfd, YXWE, DfJI, Inf, yeRRpC, tZi,